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Privacy Policy

Savoy Timber Ltd(“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy (together with our Website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.savoydoors.co.uk (“our site”). This includes information provided at the time of registering to use our site, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

Details of transactions you carry out through our site and of the fulfillment of your orders.

Details of your visits to our site and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Cookies We Collect

COOKIE DOMAIN TYPE DESCRIPTION DURATION
MUID .bing.com Advertisement Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations./td> 1 year 24 days
test_cookie .doubleclick.net Advertisement The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. 15 minutes
_fbp .savoytimber.com Advertisement This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 3 months
fr .facebook.com Advertisement Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. 3 months
MUID .clarity.ms Advertisement Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. 1 year 24 days
_gcl_au .savoytimber.com Analytics Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. 3 months
_ga_PBNQP054RM .savoytimber.com Analytics This cookie is installed by Google Analytics. 2 years
_ga .savoytimber.com Analytics The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2 years
__zlcmid .savoytimber.com Functional __zlcmid is a cookie set by Zopim to help identify a user's chat session between page loads. 1 year
PHPSESSID .www.savoytimber.com Necessary This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. 7 days
AWSALBCORS widget-mediator.zopim.com Necessary This cookie is managed by Amazon Web Services and is used for load balancing. 7 days
CLID www.clarity.ms Other no description 1 year
_clck .savoytimber.com Other no description 1 year
_clsk .savoytimber.com Other no description 1 day
SM c.clarity.ms Other no description available session
zte2095 .savoytimber.com Other no description session
_uetsid .savoytimber.com Performance Bing Ads sets this cookie to engage with a user that has previously visited the website. 1 day
_uetvid .savoytimber.com Performance Bing Ads sets this cookie to engage with a user that has previously visited the website. 1 year 24 days
mage-translation-storage www.savoytimber.com Performance This cookie is set by the provider Magento. This cookie is used to store translated content when requested by the user. It is used when translation stratergy is configured as dictionary. session
mage-translation-file-version www.savoytimber.com Performance This cookie is set by the provider Magento. This cookie is used to store translated content when requested by the user. It is used when translation stratergy is configured as dictionary. session
mage-translation-file-version savoytimber.com Performance This cookie is set by the provider Magento. This cookie is used to store translated content when requested by the user. It is used when translation stratergy is configured as dictionary. never
mage-translation-storage savoytimber.com Performance This cookie is set by the provider Magento. This cookie is used to store translated content when requested by the user. It is used when translation stratergy is configured as dictionary. never

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

Any changes we may make to our privacy policy in the future will be posted on this page.

Any other questions? Please contact the Customer Services team and we'll gladly help!