Terms & Conditions

These Conditions shall be incorporated into each and every Contract made between us and you and shall apply to the Contract to the exclusion of any other terms or conditions put forward by you, whether oral or written (including any conditions you purport to apply), or which are implied by customs, practice, or law.

We have taken reasonable precautions to try to ensure that prices quoted are correct and that all products have been fairly described. However, when ordering products through the Website, please note that:

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on the Website;

All prices are displayed in pounds Sterling inclusive of VAT.

The dimensions, images, drawings and capacities shown on the Website are approximate only and images are exclusively for illustration purposes only;

Whilst we try to display the colours of products accurately, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery; and

All Goods shown are subject to availability. We will inform you as soon as possible if the Goods you have ordered are not available. We may offer to supply you with alternative products of equal or higher quality and value (which you will be free to accept or decline). If you do not wish to accept these alternative products, you may cancel the order and receive a full refund.

Product ranges and prices on this website have been chosen for savoytimber.com

Online prices may vary from the prices of comparable products in store.

Sometimes you might find that an online price or promotional offer is different to the in-store price or promotional offer.

In-store price promotions won't necessarily be available at savoytimber.com

All prices are pounds sterling and include VAT (where applicable) at the current rates. But they exclude delivery charges, unless expressly stated otherwise.

See Home Delivery for more details

The price you pay online is the price displayed on this website at the time we receive your order. No other prices published by Savoy Timber Ltd are applicable to these items.

We try to make sure all prices on our website are accurate but sometimes errors might occur.

Should there be an error in the price of online items ordered we will inform you as soon as we possibly can. You then have the choice of reconfirming your order at the correct price or cancelling it.

If we cannot contact you we will then treat your order as cancelled. If you cancel but have already paid for your items, you will get a full refund.

At savoytimber.com we work to ensure online prices are reflected in prices offered in store. But in the rare instance that a discrepancy between prices occurs, we reserve the right to withdraw the product from sale.

Our in-house delivery service is the recommended service for North West UK deliveries, we engage the use of a third party courier for postcodes outside our North West coverage area. Terms and conditions are specific to each courier.

Though Savoy Timber works hard to ensure our customers receive the best service from external courier services, Savoy Timber cannot be held responsible for any delays that occur as part of an external courier service. It is the responsibility of the customer to familiarise him/herself with the terms and conditions of each service prior to selecting a delivery option.

Depending on the products purchased deliveries will be made made by one man only, please email or call to confirm if you need to clarify. Our standard delivery service is to the nearest ground floor access point, for health and safety reasons. Special requests can occasionally be accommodated, please contact us to request further information.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

This service is intended to be next-day; however, as this is an external courier, Savoy Timber cannot guarantee that this timeframe will be achieved. Customers should be aware that deliveries on this service can take up to three working days from the selected delivery date (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days).

Should a customer not be at the delivery address therefore the delivery deemed unsuccessful on the scheduled delivery date, the customer is liable for any costs relating to redelivery of the items - which can mean that a subsequent delivery will need to be added to the order and paid for. Please note, whereby a 'Free Delivery' promotion is valid - this is only applicable to the first delivery attempt, and subsequent attempts will be charged at the full rate.

When you place an order, we will send you an email confirming receipt of your order, which will contain the details of your order. This does not mean that your order has been accepted.

Your order will be accepted by us when we confirm the goods are available and we can arrange delivery, at which point the Contract between us will be formed.

Though Savoy Timber works hard to ensure our customers receive the best service from external courier services, Savoy Timber cannot be held responsible for any delays that occur as part of an external courier service. It is the responsibility of the customer to familiarize him/herself with the terms and conditions of each service prior to selecting a delivery option.

Please note you can cancel your order within 24 hours of placing your order. If attempting to cancel your order after the 24 hour period, this may be denied due to the logistical element of the order, this is decided at our discretion. If the cancelation has been accepted, this will incur a 25% restocking fee of the full order.

Please note you cannot cancel an order after goods have been dispatched. If attempting to cancel your order after dispatch, you are liable to pay delivery and return carriage fees.

Please note you cannot cancel an order during the weekend due to our National Sales office being closed.

We recommend that you make arrangements for trades people to carry out any required work on your behalf only after you have received the goods. 

We reserve the right not to accept your order for reasons including, but not limited to, the following:

• The Goods you ordered being unavailable from stock,
• Our inability to obtain authorization for your payment,
• The identification of a pricing or product description error, or
• You not meeting the eligibility to order criteria set out in these Conditions.

How to place an order

The information about the Products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with Products on the basis of any incorrect information, even if that information is repeated in your order.

 You may order Products with an internet adviser over the telephone by calling us on 0345 0268 799  or by completing the contact enquiry form on our site. Lines are open Monday - Friday including bank holidays during the hours stated on our site. Calls from landlines are local rate; most mobile calls will incur a charge: please check with your mobile provider before calling.

Your internet sales adviser will explain the order process to you on the telephone and answer any queries you may have.

 Information you should have ready to help us take your order

 If you decide you would like to place an order for Products with us over the telephone, please have the following information ready as it with help us to process your order:

 Your name, contact details and full address including post code;

Details of the Product or Product range you are interested in, including the colour if applicable;

Confirmation of how you would like to pay for the Products (remember a delivery charge will normally apply – please see the Delivery section on our site or you can check the delivery charge by putting the required products in your basket on site and then entering your postcode which will then offer the available delivery dates and prices within your basket);

Acknowledgement and acceptance of your order and Contract duration

Your order constitutes an offer to us to buy a Product. All orders are subject to acknowledgement by us, and we will confirm that acknowledgement to you by sending you confirmation of order paperwork which will include a link to our Terms and Conditions of sale (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. The Contract will end when both of us have performed all our obligations, including under any guarantee.

The Contract will relate only to those Products confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have confirmed the order of those Products in a separate Order Confirmation.

Fabrication orders cannot be cancelled once a contract has been created. In exceptional circumstances and at our discretion, we reserve the right to allow the customer to cancel the fabrication work should we deem this necessary, but only if customisation work has not been started. Cancellation in such a way will not be subject to a full refund. We reserve the right to charge an amount, to cover aspects of the service that have been completed. We reserve the right to offer or withdraw this cancellation option.

Once the contract has been created, the customer may not cancel the order even if the goods have not yet been dispatched. The "fabrication service" includes, but is not exclusive to, all works detailed on our fabrication service section. In the rare event that custom or bespoke goods are found to be faulty, we will arrange to repair, or replace the items if deemed necessary. We will endeavour to complete this work as soon as practicable. We may wish to collect the items in order to carry out any such repair.

The risk of loss or damage to the Goods will be your responsibility as from delivery of the Goods to the delivery address. We remain the owner of the Goods until you have paid for them in full.

You must examine the Goods thoroughly when signing for the delivery. When signing for the delivery you accept that the goods have been received in good condition.

Some of the Goods we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods.

A manufacturer’s guarantee is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our warranty for the Goods

For Goods which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 6 months from delivery, the Goods shall be free from material defects.

Solid laminate worktops require no treatment prior to installation so we recommend that they are fitted as soon as possible following delivery.

Should this be impractical, we advise that your worktops are stored flat, face up and supported through their entire length.

We do not accept any returns for items that have been stored incorrectly.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation courier delays, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. Our in-house service is the recommended service for North West UK deliveries, we do employ the use of a third party courier for postcodes outside our home coverage area.

Terms and conditions are specific to each courier. Though Savoy Timber works hard to ensure our customers receive the best service from external courier services, Savoy Timber cannot be held responsible for any delays that occur as part of an external courier service. It is the responsibility of the customer to familiarise him/herself with the terms and conditions of each service prior to selecting a delivery option.

You are responsible for maintaining the confidentiality of any password or account that we may, in our absolute discretion, give to you, and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If, in our opinion, you have failed to comply with any of the provisions of these Website Terms, we have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and to close down your account.

All rights, including copyright and other intellectual property rights, in and to this Website are owned by, or licensed to, us. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user-generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you may acquire in or to the Website.

Whilst we will use our reasonable endeavors to maintain the content on the Website, we cannot guarantee that the content or information displayed in or on this Website is accurate, complete, or up-to-date.

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

This Website may contain links to other websites. Except where required by applicable law, we do not accept any liability in respect of your use of these other websites. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. You may not create a link to this Website from another website or document without our prior written consent.

The Website is provided on an “as is” and “as available” basis.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Site. By continuing to access, browse, and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

All our plywood is supplied in standard thicknesses, 3.6mm, 5.5mm, 9mm, 12mm, 15mm, 18mm and 25mm. These sizes are known throughout the trade and are all industry standard. The thickness of plywood can vary, due to the sanding of veneers, the compression of the veneer and the moisture content. This means that the finished plywood sheet can finish slightly less than the thickness stated – this is common with most timber products, i.e. rough sawn construction timber and P.A.R. (planed all round). These tolerances are unavoidable and have been upheld by a court of law.

The tolerances with timber products are minimal, but can still fluctuate in thickness, and again all these sizes are known throughout the trade as industry standard.