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Terms and Conditions

You should print a copy of the terms and conditions, or save them on your computer, for future reference.

The Website is owned and operated by Savoy Timber Ltd. Our company is registered in England with company number 2416333. Our VAT registration number is 534 5441 54.

Our registered office address is Richard House 9 Winckley Square Preston. You can contact us by email on enquiries@savoytimber.com or by telephone on 0845 0268799.

The Website is only intended for use by customers resident in the U.K. We do not accept orders from any customers outside of the U.K.

Do not place and order with us unless:

(a) You are legally capable of entering into binding contracts;
(b) You have the necessary permission and authority to enter into this Contract;
(c) You are at least 18 years old;
(d) You are a resident in the U.K;

Basis of the Sale

These Conditions shall be incorporated into each and every Contract made between us and you and shall apply to the Contract to the exclusion of any other terms or conditions put forward by you, whether oral or written (including any conditions you purport to apply), or which are implied by customs, practice, or law.

We have taken reasonable precautions to try to ensure that prices quoted are correct and that all products have been fairly described. However, when ordering products through the Website, please note that:

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on the Website;

All prices are displayed in pounds Sterling inclusive of VAT.

The dimensions, images, drawings and capacities shown on the Website are approximate only and images are exclusively for illustration purposes only;

Whilst we try to display the colours of products accurately, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery; and

All Goods shown are subject to availability. We will inform you as soon as possible if the Goods you have ordered are not available. We may offer to supply you with alternative products of equal or higher quality and value (which you will be free to accept or decline). If you do not wish to accept these alternative products, you may cancel the order and receive a full refund.

Price Listed

The price of Goods will be as quoted on our Website. While we will try to ensure that all prices are accurate, errors may occur from time to time. If we discover an error or need to increase the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled, or where you decide to cancel your order and have already paid for the Goods, we will give you a full refund.

The price of Goods does not include delivery charges. Our delivery charges are quoted on our Website.


When you place an order, we will send you an email confirming receipt of your order, which will contain the details of your order. This does not mean that your order has been accepted.

Your order will be accepted by us when we confirm the goods are available and we can arrange delivery, at which point the Contract between us will be formed.

We recommend that you make arrangements for trades people to carry out any required work on your behalf only after you have received the goods. 

We reserve the right not to accept your order for reasons including, but not limited to, the following:

  • The Goods you ordered being unavailable from stock,
  • Our inability to obtain authorisation for your payment,
  • The identification of a pricing or product description error, or
  • You not meeting the eligibility to order criteria set out in these Conditions.

Ownership and Risk of Loss or Damage

The risk of loss or damage to the Goods will be your responsibility as from delivery of the Goods to the delivery address. We remain the owner of the Goods until you have paid for them in full.

You must examine the Goods thoroughly when signing for the delivery. When signing for the delivery you accept that the goods have been received in good condition.

Manufacturer Guarantees

Some of the Goods we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods.

A manufacturer’s guarantee is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our warranty for the Goods

For Goods which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 6 months from delivery, the Goods shall be free from material defects.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and

our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Password and Account Security

You are responsible for maintaining the confidentiality of any password or account that we may, in our absolute discretion, give to you, and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If, in our opinion, you have failed to comply with any of the provisions of these Website Terms, we have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and to close down your account.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by, or licensed to, us. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user-generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you may acquire in or to the Website.

Accuracy of Content

Whilst we will use our reasonable endeavors to maintain the content on the Website, we cannot guarantee that the content or information displayed in or on this Website is accurate, complete, or up-to-date.

Damage to your Computer or Other Device

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to Other Websites

This Website may contain links to other websites. Except where required by applicable law, we do not accept any liability in respect of your use of these other websites. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. You may not create a link to this Website from another website or document without our prior written consent.

Exclusions of Liability

The Website is provided on an “as is” and “as available” basis.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Site. By continuing to access, browse, and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Plywood & Sheet Materials

All our plywood is supplied in standard thicknesses, 3.6mm, 5.5mm, 9mm, 12mm, 15mm, 18mm and 25mm. These sizes are known throughout the trade and are all industry standard. The thickness of plywood can vary, due to the sanding of veneers, the compression of the veneer and the moisture content. This means that the finished plywood sheet can finish slightly less than the thickness stated – this is common with most timber products, i.e. rough sawn construction timber and P.A.R. (planed all round). These tolerances are unavoidable and have been upheld by a court of law.

The tolerances with M.D.F. and chipboard are minimal, due to being an engineered product, but can still fluctuate in thickness, and again all these sizes are known throughout the trade as industry standard.

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