At Savoy Timber, we take great pride in the service we provide for our customers – that’s why we call it DIY Made Easy! This week on the blog, we’re covering some commonly asked questions about our service, so that when you order a worktop from us, you know exactly what to expect.
Here are the questions covered in our laminate worktop FAQ:
Do you do a sample service?
How long does delivery take?
Do I need to be there when you deliver my worktop?
Can I pick up my worktop myself?
How do I fit my kitchen worktop?
What if I need to cut my kitchen worktop?
Why is my kitchen worktop longer than the quoted size?
So without further ado, it’s time to give you the answers!
Is There A Sample Service?
We do indeed. We understand that choosing a kitchen worktop is quite a big decision. Our sample service lets you see a piece of the worktop in the flesh for yourself, so that you can really get a sense of how it’s going to look in your kitchen. The price of the sample is refundable against your worktop purchase, so don’t worry about any extra costs.
How Long Does Delivery Take?
We offer delivery 7 days a week, including weekends! We’re all about making things easier and more convenient for you here at Savoy Timber, so we also make sure to offer next working day and pre-12 noon timeslot options. This way, with a little bit of planning in advance, you can choose a delivery time that suits you. All we ask is that if you want it for next day delivery, that you place your order before 10am on the preceding day.
Do I Need To Be There When You Deliver My Worktop?
It doesn’t have to be you specifically, but we need an able-bodied adult to help move the worktop. In fact, the more, the better; moving a kitchen worktop is at least a two-man job, sometimes even three. We only deliver to the ‘kerbside’ and we’re unable to enter private residences, so it’d be wise to have several people on hand.
Can I Pick Up My Kitchen Worktop Myself?
If that’s your preference, definitely. You can use the Click and Collect option when you place your order to have it delivered to a store of your choice. (We have three locations across the North West in Blackpool, Preston and Wigan.) A friendly member of staff will get in touch with you when your order is ready for collection. Don’t forget, it’s very unlikely you’ll be able to take the weight on your own!
How Do I Fit My Kitchen Worktop?
Our kitchen worktops are fitted with butt and scribe joints. This is a very simple join – essentially, you just need to push them together.
The first step is to lay your worktop down very close to its final position.
Then apply ColourFill sealant around one side of the worktop joint.
Push the two sections of worktop together, letting the sealant do its work.
Underneath the worktop, tighten the EasiBolts that secure the worktops sections in place.
A bit of ColourFill sealant will probably squeeze itself out into the open from the joint. Remove this bit with a spatula. (The mixing tool, not the kitchen utensil!)
With that done, remove the ColourFill around the corner with your finger.
Wait five minutes or so, then get rid of the remaining ColourFill with ColourFill solvent. It’ll clean it right up.
You’re all done! Make sure your worktops are in their correct final position, and secure them to your units.
If you’re still struggling, we’ve published a handy video that runs you through the exact process step-by-step, complete with illustrations.
What If I Need To Cut My Kitchen Worktop?
If you’ve not got the tools, time or confidence to cut your kitchen worktop yourself, we offer a fantastic expert fabrication service here at Savoy Timber. This includes double and single joint fabrication, and we’re even able to radius then edge your worktop to your exact specifications. Whatever size or shape you need your worktop, we’ve got the skill and equipment to get the job done, saving you from all the hard work.
Why Is My Kitchen Worktop Longer Than The Quoted Size?
This is one of those questions we get asked especially frequently – bear with us, it’s not a mistake! If you’ve not ordered your worktop cut to length, we give an extra bit of leeway when delivering the worktops. This way, you can trim down the worktop to your exact size. Our reasoning is that it’s easy to trim a kitchen worktop down to size, but you can’t lengthen it if it’s too short!
We hope this has been helpful! If you’ve got any other questions that haven’t been covered on this blog, don’t forget you can contact our customer service team on 0345 0268 799, or pop into any one of our DIY stores in Blackpool, Wigan or Preston, where one of our friendly members of staff will be only too happy to help.