AS AN ESSENTIAL RETAILER ALL OUR STORES REMAIN OPEN FOR BUSINESS.
We will be delivering goods both locally and nationally as normal.
Our stores provide a Click & Collect service with safe contactless collection in store. These measures protect both our colleagues and customers and we ask all customers to kindly respect these safety measures when collecting orders from store
How it works:
Shop on savoytimber.com and select your items for Click & Collect.
You may find some products are not available for collection, we offer a click and collect service for in stock items only if your item is a non stock item and requires us to order this product from a supplier but you would like to collect in store please call your local to store to arrange this.
When you have ordered your products we will send an initial confirmation email.
Then please wait for your notification to confirm that your order is ready for collection in store, this will be by email SMS message or phone call.
Please do not come to store until you have received your notification that your order is ready.
When collecting your items please bring your order number.
Our stores are open 8am-6pm Mon-Fri, 8am-5pm Sat, 10am-4pm Sun
AS AN ESSENTIAL RETAILER ALL OUR STORES ARE OPEN.
Savoy Timber run a fleet of specialised vehicles delivering throughout the North West of England. We work hard to deliver your product to your door as safely, efficiently and quickly as possible.
When placing your order select Savoy Home Delivery, once your order has been placed and payment taken you will receive a confirmation email listing all the products you have purchased. You will then receive email confirmation of your allocated delivery date.
Please see the image below for our weekly Savoy Timber Local Delivery schedule.
Upon placing an order you will receive an automated order confirmation email. Please ensure that you check all contact/delivery information and the items included in your order.
A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. You will receive an email from us at least 1 working days before delivery. If the day of delivery that has been assigned to you is not convenient please contact us as soon as you can.
We will take no responsibility or liability for any costs incurred, as a result of any changes to your delivery date through no fault of our own. Please do not book tradesmen until delivery has been made.
We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery. You will be made aware if you have to be home to accept delivery.
An additional charge will be applicable if orders have to be re-delivered.
Where goods are returned, a fee of 20% of the sales value will be payable. This does not affect your statutory rights.
National deliveries are fully available, simply add your required items to your basket enter your postcode and the system will calculate your delivery charge and the different delivery options for your order.
Once you have ordered your products online you will receive a confirmation email, please check that all the items are correct. We will then allocate you a week commencing delivery slot. Once your products have been picked and are ready for dispatch we will email you with your shipping date. We will either deliver your items through our fleet of Savoy Timber delivery vehicles or dispatch on a 24 hour Priority 1 service with our courier partner. Your delivery will be scheduled for next day delivery. On the day of your delivery our courier partner will email you a tracking number that you can use to track your delivery.
At present we have a 7 day delivery lead time on in stock items for national deliveries or if your order is urgent please select our next working day delivery service at checkout.
National deliveries are one man deliveries and are kerbside plus we can leave safe if pre-arranged before delivery if required
Please be aware there are certain products that we do not ship nationally, these include Sheet materials, Contiplas furniture board, 5.4m Composite decking boards
We can now provide a next working day delivery service for our range of worktops. These are for in stock products only and includes cut to size services. Please note any fabrication services are not included.
It could not be simpler choose your worktop enter your cut to size measurements, if required, select next working day delivery and we will deliver the next working day. Please be aware that orders have to be placed before 10.30am if after this time then we will deliver in two days.
We will contact you to confirm your delivery date via email we do not require any signature but will ensure the items are left in a safe location and that the delivery has been accepted from a safe social distance Returns Policy page. The delivery is a one man delivery service and therefore if your item is classed as a heavy item – we will require assistance to unload at the roadside.
In rare circumstances our courier partners might part deliver large consignments, this can be for a number of reasons: A parcel mis-route that means one of the packages has been sent to the incorrect local dispatch depot or the delivery vehicle scheduled for that day cannot take the size of products within the consignment. Under these circumstances, the courier will complete the delivery the following working day. Our courier partner does not warehouse products so will deliver any missing or delayed packages at the earliest time- which is the following working day. If you are missing any packages please let us know and we will chase this for you.
We can arrange to leave your order safe at your premises, this has to be pre booked with us prior to your delivery.
Our courier partner are only able to attempt delivery once during the lockdown period. You will be notified of the week of dispatch for your order and then the day before delivery, we will email you to advise that your order has shipped. The courier will then send you further information via email confirming this delivery day with a tracking reference.
If the courier is unable to deliver to you because no one is home and they are unable to leave your consignment safe, they will return this to us. This will incur charges to you. In the event of this happening, you would be charged the original delivery charge and the return charge.
If you refuse your delivery and it arrives back to us and is correct and undamaged, we will also charge you the delivery and return charge.