DELIVERY

Our stores provide a Click & Collect service with safe contactless collection in store. These measures protect both our colleagues and customers and we ask all customers to kindly respect these safety measures when collecting orders from store

How it works:

Shop on savoytimber.com and select your items for Click & Collect.

You may find some products are not available for collection, we offer a click and collect service for in stock items only if your item is a non stock item and requires us to order this product from a supplier but you would like to collect in store please call your local to store to arrange this.

When you have ordered your products we will send an initial confirmation email.

Then please wait for your notification to confirm that your order is ready for collection in store, this will be by email SMS message or phone call.

Please do not come to store until you have received your notification that your order is ready.

When collecting your items please bring your order number.

Our stores are open 8am-6pm Mon-Fri, 8am-5pm Sat, 10am-4pm Sun

Click here to find our stores.

Savoy Timber run a fleet of specialised vehicles delivering throughout the North West of England. We work hard to deliver your product to your door as safely, efficiently and quickly as possible.

When placing your order select Savoy Home Delivery, once your order has been placed and payment taken you will receive a confirmation email listing all the products you have purchased. You will then receive email confirmation of your allocated delivery date.

Please see the image below for our weekly Savoy Timber Local Delivery schedule.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Upon placing an order you will receive an automated order confirmation email. Please ensure that you check all contact/delivery information and the items included in your order.

A delivery date will be arranged once the order has been accepted and processed. We will call you with a proposed delivery date to ensure this is suitable.

Once you have accepted the delivery date you will receive a delivery confirmation email.

We will then contact you on the day of delivery by telephone to inform of the approximate drop off ETA this will normally be 1 hour before delivery.

We will take no responsibility or liability for any costs incurred, as a result of any changes to your delivery date through no fault of our own. Please do not book tradesmen until delivery has been made.

An additional charge will be applicable if orders have to be re-delivered.

Where goods are returned, a fee of 20% of the sales value will be payable. This does not affect your statutory rights.

Free Delivery Postcodes

The following Postcode delivery areas are Free of charge with £600 minimum spend required.

National deliveries are fully available, simply add your required items to your basket enter your postcode and the system will calculate your delivery charge and the different delivery options for your order.

Once you have ordered your products online you will receive a confirmation email, please check that all the items are correct. We will then allocate you a week commencing delivery slot. Once your products have been picked and are ready for dispatch we will email you with your shipping date. We will either deliver your items through our fleet of Savoy Timber delivery vehicles or dispatch on a 24 hour Priority 1 service with our courier partner. Your delivery will be scheduled for next day delivery. On the day of your delivery our courier partner will email you a tracking number that you can use to track your delivery.

At present we have a 7 day delivery lead time on in stock items for national deliveries or if your order is urgent please select our next working day delivery service at checkout.

National deliveries are one man deliveries and are kerbside plus we can leave safe if pre-arranged before delivery if required

If there are no delivery options available at checkout please call us for a delivery quote

Please be aware there are certain products that we do not ship nationally, these include Sheet materials, Contiplas furniture board.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

In rare circumstances our courier partners might part deliver large consignments, this can be for a number of reasons: A parcel mis-route that means one of the packages has been sent to the incorrect local dispatch depot or the delivery vehicle scheduled for that day cannot take the size of products within the consignment. Under these circumstances, the courier will complete the delivery the following working day. Our courier partner does not warehouse products so will deliver any missing or delayed packages at the earliest time- which is the following working day. If you are missing any packages please let us know and we will chase this for you.