We will remain open throughout Lockdown. Our services and opening times are unaffected. Click here for latest updates.

CUSTOMER SUPPORT FREQUENTLY ASKED QUESTIONS

COVID-19 SERVICE UPDATE

STORES

All Stores will be open. Planning a visit? We’d love to see you, but when visiting a store we have a few regulations that we need you to follow please see below.

CLICK & COLLECT

We are offering a click and collect service. Simply choose and pay for your items online, and pick up free of charge from your nearest Savoy Timber store, we will call you when your order is ready to collect.

HOME DELIVERIES

We are continuing our home delivery service. We can offer next day delivery, requested day delivery and economy national delivery services to help you get everything you need for your DIY project, direct to your door. Just add your items into your basket add your postcode and the system will work out your delivery charge.

All of our stores will remain open as usual.

As an essential retailer our stores will remain open. To reduce the risk of transmission, in line with Government guidance, we have implemented comprehensive controls and strict social distancing measures in all of our stores.

Planning a visit? We’d love to see you, but when visiting a store please remember:

Social distancing measures - At Savoy Timber we are committed to providing the best possible service to support your DIY needs, while keeping you and our staff safe. In the best interests of safety for you and all Savoy Timber staff we will continue to follow two metre social distancing measures within our stores.

Don’t forget we are now open until 6pm Monday until Friday, 5pm Saturday and until 4pm on Sunday.

Groups in store - A maximum of four people from a household can shop together in store, children under 16 supervised by a parent or guardian are also permitted as part of these groups.

Be respectful of Savoy Timber staff and other shoppers. We have two metre floor markers throughout the store. Please give each other space.

Our preference is for card or contactless payment. This is to keep handling of materials to a minimum in order to reduce the opportunity for virus transmission through contact, however we do offer customers the flexibility to pay with cash should they need to.

Face covering - Savoy Timber Staff will be wearing a face covering at all times. It’s now mandatory for customers to wear a face covering while shopping.

All stores have a designated queuing area outside and these have markers every two metres to help remind everyone to respect each other’s personal space.  To further support social distancing, stores have two metre floor markers throughout as well as other point of sale, and perspex screens have been installed at counter areas. We also have hand sanitiser stations.

We continue to offer a Click + Collect service as well as home delivery service through our website.

Whether shopping instore or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary.

When ordering your products you will receive a confirmation email detailing your delivery lead time. We will then contact you via email with a notification that your order is with the local store and when we have scheduled your delivery you will receive an email confirmation.

The COVID-19 situation continues to change rapidly with local/ National lock downs and the introduction of the 3 tier system, and we are focused on protecting our staff and customers while continuing to safely deliver products to you.

Should your household be isolating or not our drivers will deliver your items to as near your front door as possible.

Your signature will not be required, our driver will sign for the delivery on your behalf.

When ordering your products you will receive a confirmation email detailing your delivery lead time. We will then contact you via email with a notification that your order has been shipped we offer a Priority 1 shipping rate than means your package is scheduled for delivery within 24 hours of the shipping time. You will then you will receive a notification from our courier partner of your delivery identification number and a linking to track your consignment.

The COVID-19 situation continues to change rapidly with local/ National lock downs and the introduction of the 3 tier system, and we are focused on protecting our staff and customers while continuing to safely deliver products to you.

Should your household be isolating or not our courier partners will deliver your items to as near your front door as possible.

Your signature will not be required on our courier partners hand-held devices, the driver will sign for the delivery on your behalf.

To contact your local store please see our store information page. You can email or call your local store please be aware store phone lines are extremely busy at present and we appreciate your patience.

To contact our national sales office please email sales@savoytimber.com; info@savoytimber.com or call our national sale number

Simply choose and pay for your items online, and pick up free of charge from your nearest Savoy Timber store. Please note only in stock items are available for store click and collect – place your items in your basket and if click & Collect option is not available to select we do not offer this service for the products within your basket.

Once you've placed your order - We will send you confirmation via email to confirm your order, we will then contact you by telephone to let you know that your order is ready to collect. If you require a specific day for collection please email your collection store quoting your order number, click here for your store contact details.

What do I need to bring to collect my order? - Please go to the shop counter with a copy of your order confirmation on your phone or printed out as proof of purchase.

Can someone collect on my behalf? - We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation.

We deliver nationwide, each delivery is charged dependent on weight and location- just add your products to your basket then add your postcode and you will be given a delivery charge and a delivery timescale.

We provide cutting services for in store orders and for local deliveries. Please be aware that we do not dispatch sheet materials outside of the North West of England due to the fact that sheet materials can get damaged in transit. If you require cutting services please order online or contact your local store to arrange your service

We are operating a delivery service for orders placed online, over the telephone and via email. The lead time for delivery is 1 - 2 weeks for stock items, and sometimes longer for none stock items.

Our telephone lines are exceptionally busy so please be patient as we deal with the high demand during these unprecedented times.

You can help us by only calling for collection orders and for anything else, emailing us.

Our staff, continue to remain working exceptionally hard during these times and we are trying our best to ensure safe working and to maintain our usual high levels of customer service.

Preston - 01772 729165
preston@savoytimber.com

Wigan - 01942 322216
wigan@savoytimber.com

Blackpool - 01253 749966
blackpool@savoytimber.com

We thank you for your support and patience at this difficult time.

Existing orders are being fulfilled as normal. At present we are processing orders and we are organising delivery dates through our dispatch dept. Once you have made your order you will recieve a confirmation email followed by an email that will inform you of the week of your delivery. You will then receive a further email once your exact delivery day has been allocated. Our courier will then email you on the day of delivery with your tracking reference number that you can use to track your consignment Please always check your emails for up to date correspondence. Thank you for your patience.

Simply contact your local store or our national sales line to add products to your existing order. Please have your card details ready for payment and we will email your revised order confirmation and new delivery date.

We advise never to book tradespeople to install your products until you have received and checked your goods. This is because in rare circumstances orders can be damaged in transit and need to be replaced plus due to COVID 19 restrictions courier deliveries can be delayed and some manufacturers are experiencing delays with products.

Yes, we have a full worktop and decking sample service. Our product quality is second to none so we strongly advise you to compare one of our worktop or decking samples to any of our more expensive competitors - You will be surprised! Please click here to view our worktop sample service. Please click here for our Timber and Composite Decking Samples.