Excellent

4.5/5

Verified Customer Feedback. 86% of customers recommend Savoy Timber

CUSTOMER SUPPORT FREQUENTLY ASKED QUESTIONS

When you order with Savoy Timber Ltd online we will send you a confirmation email with details of your order – please check that the order is correct and the delivery address is correct.

We have three depots in the North West of England if you order online and request delivery in the North West your order will be sent to your local store.

We will then send you an update email with your proposed delivery date and the store that will be delivering to you.

If you wish to amend this please let us know at your earliest convenience.

On the day of delivery our driver will call you when enroute to give you advance notice of their ETA.

Our drivers will always try to accommodate our customers delivery requests such as delivering products in gardens or indoor products to the room of your choice.

Summary

  1. Place Order
  2. Receive Confirmation Email
  3. Check Email/ Product list/ Delivery Address/ Contact Details
  4. Receive Update email with delivery date and store that will be delivering your order
  5. Driver will call when enroute and deliver to a location of your choice.

When ordering your products you will receive a confirmation email detailing your delivery lead time. We will then contact you via email with a notification that your order has been shipped we offer a Priority 1 shipping rate than means your package is scheduled for delivery within 24 hours of the shipping time. You will then you will receive a notification from our courier partner of your delivery identification number and a linking to track your consignment.

The COVID-19 situation continues to change rapidly with local/ National lock downs and the introduction of the 3 tier system, and we are focused on protecting our staff and customers while continuing to safely deliver products to you.

Should your household be isolating or not our courier partners will deliver your items to as near your front door as possible.

Your signature will not be required on our courier partners hand-held devices, the driver will sign for the delivery on your behalf.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

To contact your local store please see our store information page. You can email or call your local store please be aware store phone lines are extremely busy at present and we appreciate your patience.

To contact our national sales office please email sales@savoytimber.com; info@savoytimber.com or call our national sale number

Simply choose and pay for your items online, and pick up free of charge from your nearest Savoy Timber store. Please note only in stock items are available for store click and collect – place your items in your basket and if click & Collect option is not available to select we do not offer this service for the products within your basket.

Once you've placed your order - We will send you confirmation via email to confirm your order, we will then contact you by telephone to let you know that your order is ready to collect. If you require a specific day for collection please email your collection store quoting your order number, click here for your store contact details.

What do I need to bring to collect my order? - Please go to the shop counter with a copy of your order confirmation on your phone or printed out as proof of purchase.

Can someone collect on my behalf? - We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation.

We deliver nationwide, each delivery is charged dependent on weight and location- just add your products to your basket then add your postcode and you will be given a delivery charge and a delivery timescale.

We provide cutting services for in store orders and for local deliveries. Please be aware that we do not dispatch sheet materials outside of the North West of England due to the fact that sheet materials can get damaged in transit. If you require cutting services please order online or contact your local store to arrange your service

We are operating a delivery service for orders placed online, over the telephone and via email. The lead time for delivery is 1 - 2 weeks for stock items, and sometimes longer for none stock items.

Our telephone lines are exceptionally busy so please be patient as we deal with the high demand during these unprecedented times.

You can help us by only calling for collection orders and for anything else, emailing us.

Our staff, continue to remain working exceptionally hard during these times and we are trying our best to ensure safe working and to maintain our usual high levels of customer service.

Preston - 01772 729165
preston@savoytimber.com

Wigan - 01942 322216
wigan@savoytimber.com

Blackpool - 01253 749966
blackpool@savoytimber.com

We thank you for your support and patience at this difficult time.

Existing orders are being fulfilled as normal. At present we are processing orders and we are organising delivery dates through our dispatch dept. Once you have made your order you will recieve a confirmation email followed by an email that will inform you of the week of your delivery. You will then receive a further email once your exact delivery day has been allocated. Our courier will then email you on the day of delivery with your tracking reference number that you can use to track your consignment Please always check your emails for up to date correspondence. Thank you for your patience.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Simply contact your local store or our national sales line to add products to your existing order. Please have your card details ready for payment and we will email your revised order confirmation and new delivery date.

We advise never to book tradespeople to install your products until you have received and checked your goods. This is because in rare circumstances orders can be damaged in transit and need to be replaced plus due to COVID 19 restrictions courier deliveries can be delayed and some manufacturers are experiencing delays with products.

Yes, we have a full worktop and decking sample service. Our product quality is second to none so we strongly advise you to compare one of our worktop or decking samples to any of our more expensive competitors - You will be surprised! Please click here to view our worktop sample service. Please click here for our Timber and Composite Decking Samples.