COVID-19 FREQUENTLY ASKED QUESTIONS

COVID-19 SERVICE UPDATE

URGENT SERVICE UPDATE

STORES

All stores are now open

NATIONAL DELIVERIES 

We are now taking national online decking orders. Worktops and doors are temporarily suspended nationally until the backlog of orders is cleared we are planning on relaunching our national worktop service soon.

Our national courier partner is experiencing issues in the following postcode areas LL LE and CA. Due to this we have temporarily suspended new deliveries to these areas. We will reccommence deliveries in these postcodes in due course.

Unfortunately our couriers are experiencing delays within their national network which is impacting our deliveries due to this we have temporarily suspended deliveries to the following postcode areas LL LE and CA. Once these distribution centres have cleared their backlogs we willl resume taking orders within these postcode areas. For all other national orders we are currently experiencing a 3  day delay  this is slightly longer. We will email all customers affected by this delay with an new delivery date. We appreciate your patience at this time.

Yes we are. Due to unprecedented demand we are experiencing a large volume of calls and are trying hard to get to all calls as quickly as we can. We appreciate your patience at this time.

Blackpool Store is open Preston and Wigan will open soon.

National orders are now live – the delivery time is approximately 3 weeks.

Just enter all your required products into your basket and then enter your postcode and the system will work out your bespoke delivery charge.

Our Blackpool store is open so customers can access the store and collect any items they wish.

Our Preston and Wigan stores are operating a simple collection service at stores. Please see our representative at the gates at the Preston and Wigan stores.

We are operating a delivery service for orders placed online, over the telephone and via email. The lead time for delivery is up to two weeks for stock items, and sometimes longer for none stock items.

Our telephone lines are exceptionally busy so please be patient as we deal with the high demand during these unprecedented times.

You can help us by only calling for collection orders and for anything else, emailing us.

Our staff, continue to remain working exceptionally hard during these times and we are trying our best to ensure safe working and to maintain our usual high levels of customer service.

Preston - 01772 729165
preston@savoytimber.com

Wigan - 01942 322216
wigan@savoytimber.com

Blackpool - 01253 749966
blackpool@savoytimber.com

We thank you for your support and patience at this difficult time and look forward to being able to welcome customers back into Wigan and Preston stores when it is safe to do so.

Existing orders are being fulfilled as normal. At present we are processing orders and we are organising delivery dates through our dispatch dept. Once you have made your order you will recieve a confirmation email followed by an email with an estimated delivery date. This will be confirmed prior to dispatch. Please always check your emails for up to date correspodence. This will be confirmed Thank you for your patience.

Please be aware that we cannot add additional items to existing orders. The reason for this is due to unprecedented sales numbers when an order is placed it is allocated a delivery day/ vehicle we have a maximum weight/ amount of orders we can load onto each vehicle for delivery.

We apologise for this but this is to ensure the safety of the drivers and the delivery process. Thank you for your understanding.

We advise never to book tradespeople to install your products until you have received and checked your goods. This is because in rare circumstances orders can be damaged in transit and need to be replaced plus due to COVID 19 restrictions courier deliveries can be delayed and some manufacturers are experiencing delays with products.